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What kind of payment methods do you accept? |
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ANSWER:
We accept numerous safe payment methods by PayPal, Credit Card, Western union, Money bookers, and Wire Transfer. For large order we suggest you use Western union as the payment method to guarantee an instant delivery without the hassle of order verification. Please note payment with confirmed billing address and optional verified buyer status will help your order be processed faster.
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| Q: |
How do I pay with my credit card without using Paypal? |
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ANSWER:
You can pay with a credit card outside of paypal, and it's easy and simple.Proceed through the order process as normal, and once you are forwarded to Paypal you will be presented with an option to pay with your Paypal account or an independent credit card. You can select pay without paypal there.
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| Q: |
How can I contact goldicq? |
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ANSWER:
Live chat room, instant messengers and e-mail help is available for 24 hours per day, 7 days per week. You can contact us whenever you want.
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| Q: |
Why does your price change so frequently? |
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ANSWER:
We change our prices in accordance with market supply and demand. And we strive to offer our buyers lowest price and best service in this market. This is the reason why our price keeps fluctuating.
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| Q: |
I've sent an e-check, but I did not mean to. How do I cancel it? |
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ANSWER:
If you have mistakenly sent a pending e-check, you may log onto our live chat to request a refund. If you wish to receive an instant delivery, you may place the order with a valid credit card or Money Booker. Our live chat representatives can guide you through this process and will answer any questions you might have.
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| Q: |
How do I avoid sending an e-check? |
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ANSWER:
An e-check results when a payment is sent from an unverified account without sufficient balance of your Paypal or Moneybookers account to cover the cost of the order. The payment provider must contact your bank to verify that funds are available, thus the cause of the 3 to 4 day delay. To avoid sending an e-check, first complete the verification process for your account, and then make sure the funds are present in your Paypal or Moneybookers account. To confirm your payment type, just click the blue hyperlink of "choose more funding options" before placing the order, and you may determine which option is currently selected for your payment, and what payment options your account supports.
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| Q: |
How is delivery completed? |
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ANSWER:
After the orders have been approved, they will be allocated to different production departments and our developers will start arranging items for you. Once we are ready, we will notify you to receive the products on live chat, by email, or by phone (daytime only) and contact the characters listed on the order sheet. If you fail to meet us, you can contact us at your earliest convenience. Or if you are anxious to know your order status, please feel free to check it by Live Help, e-mail or telephone.
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| Q: |
What is your estimated delivery time? |
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ANSWER:
This is a most concerned question. If your order is in stock we can usually deliver within 30 minutes. deliveries can occasionally take up to 90 minutes or longer however depending on order volumes and game server traffic. And for large orders and also the orders of high demand servers and game , it may take 30mins to 24 hours to have the goods ready for you. We hope every customer can have a quick and safe delivery and a good impression on our service.
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| Q: |
Power Leveling General Information? |
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ANSWER:
1. The expected time of completion is just an estimation. Should we exceed the estimated duration, we will continue until we achieve the desired results without extra charges.
2. Once your order is processed, the Power Leveling will start within a 24 hours time frame depending on your server, faction and class.
3. For PVP servers, please note that the initial ETA might be delayed due to heavy PVP activities. However we will work our best to get the order done within the stated ETA without any extra charges should we exceed the time stated.
4. Should your character not meet the requirements of any one or more aspects of the order, we will only work and complete the aspects in which your character has met the requirements for.
5. It is advisable not to login to your account within the next 12 hours to allow an IP refresh on your game account.
6. Please change your account password once you receive the e-mail of order completion. This precaution can safeguard your account from possible 3rd party abuse.
7. If you feel that the power leveling service was unsatisfactory in any way. Please contact us within 24 hour of order completion. This way we can look into your case immediately and reference your complaints to our records.
Power Leveling Terms of Service
The services rendered are subjected to these Terms of Service with exclusion of any other terms and conditions stipulated or referred to by the Customer. The Customer acknowledges that she/he is aware of the contents of and agrees to be bound by these Terms of Service.
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| Q: |
How do I place a power leveling order? |
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ANSWER:
GOLDICQ offers both customized and pre-configured power leveling service for a variety of popular MMORPG games. First of all, select your game from the list on the left of home page. Then select "Power Leveling"from the logo link on the top of the page to reach power leveling product page, meanwhile choose the product you need and get to Check Out page to place power leveling order.
If you couldn't find the product you need, you can choose customized product service. The customized quote will be generated in terms of time and cost needed to complete the service. You may then choose to add the customized quote to your shopping cart and proceed to check out, or you may choose to start over with a new quote.
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| Q: |
General Power-leveling terms of service? |
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ANSWER:
As the leading provider of Power Leveling, GOLDICQ provides the quickest and the most secure leveling services while maintaining an emphasis on quality. Your character will be leveled by our master players 24 hours a day, 7 days a week, operating at the highest efficiency so that your character will reach the desired level in the timeframe you've specified. This is why GOLDICQ's Power Leveling service is the easiest way for you to bypass boredom and get to having fun.
Account Safety
GOLDICQ relies on strictly enforced internal policies to safeguard customer game accounts. Every single character is leveled by a master player that conducts himself in an ethical manner in the game. Your character will not be used to Player-Kill, Kill-Steal, hoard farming locations, or any other in-game behavior that is frowned upon. It goes without saying that macros, dupes, game bug exploits, and other such foolishness will never be used. In short, your character will be leveled the safest way possible: by going through the grind.
Account Security
We understand that you may be nervous about letting us access your game account while leveling your character. Game account theft is a very real problem, thus we take the security of our customers' game accounts very seriously. In addition to the fact that we as a company would like to stay in business for more than a few weeks, you should take comfort in the fact that we only need your game ID and password to level your character. We do not need your master ID, password, or your birthday, all of which are needed to take full control of an account. Since you keep this vital information yourself, your account is fully secure.
Confidential
While leveling your character, our master players will only talk to other characters under our control. If we happened to run into someone who is familiar with your character, we indicate that we are a friend or relative playing your character for a little while. You may also tell us how to deal with such situations. We will not under any circumstance reveal the leveling service.
Unparalleled Value
By being a direct service provider, GOLDICQ has flexibility and cost savings that leveling resellers do not have. We can draft a customized leveling package to include any such equipment that you wish to purchase. Other sellers may undercut our prices in desperation, but they cannot deliver the same level and quality of service as we can. Be especially weary
No Hidden Costs
We will not take any of your equipment or expend any of your gold. Your possessions prior to the start of leveling will be fully inventoried and returned back to you intact. Your character will also keep all items from drops during the leveling service. However, since drops and such are by chance, we cannot make any guarantees about what extra items your character will gain through drops.
Character Progress Tracking
Prior to starting your leveling service, you can specify a segment of time each day when you can play with your character. This not only allows you to track the progress of your character, but you can use the time to meet up with your friends in the game and explore your character's new powers.
ATTENTION
We prefer you not to log in to your account during the process so we can complete it as quickly as possible.
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| Q: |
General Power-Leveling Disclaimer? |
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ANSWER:
1. Your account will be safe with us as we take data security very seriously. We use encryption, firewalls and other technology and security procedures to help protect the accuracy and security of your personal information and prevent unauthorized access or improper use. For example, you will note that while using some features of the MMOXE's website you will need to submit a password or some other type of authenticating information.
2. Gold accumulated throughout the leveling process will be left in your character's inventory. Non-upgradeable items will be vendored or auctioned off to fund the leveling process. As a general rule, loot distribution works exactly like how it would be with any group you play with. Should an upgrade drops, your character will have first dips or roll if there are multiple needs. Often when power-leveling, your character will be grouped with other levelers. In event of a greed drop, the item will be sold for gold and the profit shared amongst the group.
3. You understand that by requesting play-time during the power-leveling process will extend the duration of the power-leveling service and compensation requests for late completion or refund for levels gained during your play-time will not be entertained.
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| Q: |
How do I check on the status of my power leveling order? |
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ANSWER:
Our customer service is available 24 hous per day, 7 days per week. To check the latese status of your power leveling order, please contact us in live chat, via email or instant messengers.
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| Q: |
I login the Live Chat but you are not responding. What's the matter? |
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ANSWER:
Under such situation, we urge you to hold your cool and be a little more patient with us. Our customer service representative may be temporally away from their work station or either that, we may be experiencing high traffic volume on our live Chat system. After all, you are served by a human being behind a computer. Your patience and understanding is highly appreciated in this matter. But we will try to respond you as soon as possible.
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| Q: |
Why do we need your phone number and sometimes need to call you when you have made an order? |
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ANSWER:
We may need to call you for verification purposes before delivery. With your current phone number we are able to verify & complete your order in the quickest possible time (under 30 mins).
1) There may have been an error on your order, a mis-spelt character name or complications with payment.
2) If you have been unavailable to receive your order, we may call you to ask you to collect your order ingame, if remote delivery is not available.
3) For largers orders, we must confirm your identity and legitimate possesion of the card or Paypal account you are using to pay. This serves to decrease fraud and deter scammers, something which benefits all our customers and MMORPG players.
4) If you are worried about an order or have not managed to resolve an issue via e-mail, we may call you to assure you and help resolve any problems you are having.
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| Q: |
What other information you may need for verification? |
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ANSWER:
We may need additional information sometimes.
When sending in additional information requested the following Identification is accepted :
Passport
Identification Card
Driver's license
Name, birth date and billing address to be shown.
Please blank out other information that you deem sensitive.
If you are using a credit card.
Please enclosed a fax or scan of the front and back of the credit card.
Please blank out CVV.
Show only the first 4 digits and the last 6 digits. The rest of the numbers blank it out.
Expiry date must be shown.
We may request for additional documentation if we are unable to verify the order details due to communication barriers or outdated information. Documents can be sent in the form of a Fax or Scan. All documents received will remain private and confidential and used for verification purposes only.
If you wish to skip this verification step or if for any reasons, your credit card or Paypal payment has been rejected, we would advise you to pay using Western Union or Wire Transfer.
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